Ganesh Jothivel

It looks perfect as they are taking appropriate action on the compliant by refund the amount. Some customer touch missing on collection of refund for the customer however it might be easily resolved as every customer have dedicated account for online purchases... So, looks like a perfect one from customer perspective. From Operations perspective, they make their customer happy as well they are ensuring that the feedback has been shared as a preventive measure. For perfection, there are always scope for improvement but by this time, it looks good for me and we can fill the remaining % of gap, from the voice of customer...if any feedback provided again and hope we won't miss that customer if our intentions (connecting customer with emotions and integrity) are correct.

There is a proverb...(even elixir turns poisonous when taken in excess) that anything excess than need is poison...For example, Doctor advised to take 2 tablets per day for 10 days and the patient take all the tablets to reduce the 10 days timeline is serious than taking the normal routine of 10 days...Same way, for the lean...we need to consider, the need to fulfill and buffer to a limit will save lot of costs. as example, hotel can stock some perishable goods (like eggs, green vegetables) as minimal stock with buffer and keeping more inventory of them really cost us in everyway... For example...an Business analysts, available data is inventory where he /she process and add value. Too much of analytics will lead to analytical paralysis... Too much of demand will increase the costs (not good for public) and too much of supply will reduce the prices & costing to supplier (not good for supplier)...Anything that above / below the need will affect the performance in terms of economic, cost etc.