VirenderSharma

I understand the most common reasons that may create conflict between VOC and VOB are: 1. Such demands of the customers which may go against the business laws / regulations or business as a whole. 2. Unawareness of the customer about the terms of the services 3. Lack of clarity on business practices i.e lack of transparency of business 4. Deals closed in a hurry without having properly understood the customer requirements 5. Ambiguity in internal processes of the company The above reasons can create conflict between VOC and VOB.