Tanmoy Roy

Well, thanks everyone for the reply. I understand what all of you are saying. But the problem is, I work in a company where I have to take calls ( being a call center ), from where it is not possible to find the focus area and grab attention. As it is a normal psychology, that managers or Team Leaders ( higher officials ) do not listen to their agents or callers in managerial stuff. So this seems to be tough and almost impossible. However, since I have already spend a huge amount enrolling on the course, I have to complete it. But, it seems to be of no help from my position. This seems to have immense importance when someone is in the managerial post. I hope now you understand my concern !!!

Thank you so much for the reply. But this seems to be tough, at least from the post I am in, it would have been easier if I would have been in some Managerial post. However, I am just an agent here, taking calls and nothing can be changed from my position. It seems Green Belt is not for me, I enrolled this thinking that this would give me a better job and as I was informed initially by the person whom I payed the money for enrolling me. Now the amount that I paid won't be refunded. so my savings are gone.

Thanks for the responses I have spoken to the Managers in my company and asked them if after doing this course I would have a raise. They smiled at me and said that until and unless I do any live projects, I do not have any value..so when I asked if I can be offered any projects, they again smiled at me. I understood that I won't get any assistance from the company. I am really tensed about how and where to get a live project and to complete it. I have an experience of more than 3 years as a caller and when I am trying to grow, I am not getting assistance. Hopefully, after the completion of the course, I need to look for a concern to do a project and a company to give me a raise !!

Hi Sir, Thanks for the reply. But the problem is I work in a BPO as a Calling agent, will I still be able to grow ?. I have heard that generally these courses are done by the managing dept of the organization and not a calling agent. How will this course help me to grow? Would be grateful if you can throw some lights on it.

I have enrolled myself for the six sigma green belt certification. I have been working in BPO sector as an agent for 3 yrs and out of which I have 1 yr exp as a Quality Analyst ( however, left the job as a QA). At present, I am working in a BPO in Kolkata. I have accumulated my savings and have enrolled for the GB which would happen in Kolkata in the month of Feb'14. I wanted to move up the ladder to the top and wanted to grow in this industry, so have enrolled for the course. I cannot continue any further being an agent and being into calling profile. I have spoken to many of my friends about the course and so have been motivated as well as de-motivated. I wanted to know if this course would give me enough exposure in getting better jobs with good salary ???? what is the demand for LSSGB in the market ?