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The most relevant and practical scenario that comes to mind is employing an AI Chabot which is capable of handling Customer Support/Service/General enquiries. The flow of the chat bot should be as follows: 1. Direct customers to self-help information and FAQ's. 2. Guide on troubleshooting and 3. Escalate or route to a specialized/complex/complaints dept. operated by humans to further intervene and resolve. One such scenario is when the AI chatbot is dealing with Gas and power (Energy Utilities) customers that have requested an invoice to be rebilled to an accurate read as it constantly bills to an estimated read resulting in an inaccurate invoice. Post all the rules of elimination via troubleshooting and there is still no satisfaction, the AI chatbot will need to route the error/issue together with the interaction and troubleshooting history to a technical dept./Human so that a physical inspection can be conducted on site to establish if there is any physical impairment or issue with the physical meter. Thereafter a physical meter fix/replacement will need to be actioned, and the human agent can then post their updates and fixes to the customer and then hand back to an AI chatbot once the client/end customer has confirmed they are satisfied with the rebilling to an accurate bill/invoice.