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Showing content with the highest reputation on 08/31/2016 in Posts

  1. Value is different from Quality. The focus of Lean Six Sigma is on Value! The difference can be understood by looking at how American Customer Satisfaction Index is calculated. Value considers the investment w.r.t deliverable and not just the happiness derived by consuming/ experiencing the product/service. The key point, again, is that Lean Six Sigma, is not about Quality but about Value (which leads to satisfaction, loyalty, repeats and referrals)
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