Hi Everybody,

I would like to explore the possibilities of improving business performance of a Jewellery Showroom by applying Six Sigma Techniques. I would greatly appreciate your contributions in identifying the following factors:

• Identification of target areas
• Key performance factors
• Deliverables
• Objectives

looking forward to all of you


best regards,

Velusamy

• Objectives
  

1. First call for Brain storming session to have an idea. Please define your Management Objective from that.

2. Form a team (Champion, Lead, Team member). Assign task for them.

• Identification of target areas
  

Which area do you want to see the improvement (Sales, Customer Satisfaction etc.,)

• Key performance factors : These factors includes:
  

1. Salesman Performance.

2. Market performance (Gold rate)

3. Design available

• Deliverable
  

1. How prompt you response to the customers (understanding of their requirement)

2. Hospitality (How you guide the customers.)

Dear Mr. Pon Murugan,

Thanks for your response and it has really given me further drive into the idea. The major objective here is to improve the salesman performance which demand soft skill training. So, how a six sigma project could help improving their performance?

I appreciate the steps that you have suggested

best regards,

Velusamy

Dear Velusamy,

If the solution is known (soft skills training), there is no need to carry out a Six Sigma project.

 

Regards,

VK

Dear Velu,

I completely agree with Vishwadeep's comment.

Known solution requires "Just Do It" method to resolve the problem/concern. No additional steps are required.

Regards

Ashok

Hi Velu,

To evaluate the performance of the salesman, Please have a track of sales for the month. Announce the best performer for the month (who done the more sales).

To convince the customers please follow the below strategy.

1. Convince the customers

2. Compromise the customers (comparing the rates with the other shops).

3. Else go ahead and confuse the customers by saying (This is the valuable products you are mising or else Say "Thank You" for with us and you are most welcome.

The above are the most valuable points which will surely show some drastic change in salesman response to the customers.

Please acknowledge how does it worked for you.

• Objectives
  

For any project for Six Sigma objectives should be derived from Strategic view of the management or Marketing or the problem area. So identify the best suit as per your case.

• Identification of target areas
  

Based on the brainstorming sessions with the team identify the target area which could be beneficial.

• Key performance factors
  

Identify the key performance factors for the objectives identified.