Hi all,

Good morning!

Could you please share your thoughts on how best six sigma approach can be used or integrated to set up a Project Management Office & run it better in due course. You could give your views considering case for IT office in financial services.

Would appreciate your views in any quantum.

Thanks & Warm regards,

Manik

Dear Manik,

Since you are trying to setup a PMO, the Best Six Sigma approach would be to use DMADV. Once it is setup, you could use DMAIC to make further improvements if required.

Some of the ideas to consider:

a) Coming up with the right PMO charter (sponsorship, expectations, metrics, cycle time, goals, scope etc)

RACI analysis to highlight roles & responsibilities of different members

c) Understand the VOC to design the best PMO that meets customer needs. Use of QFD to determine measurable metrics.

d) Explore alternatives and develop a comprehensive solution (Facilities, Human Resources, Technology)

e) Simulation of the recommended processes to optimize solution

f) Risk mitigation, pilot, and implementation activities.

A PMO developed using the above ideas will be the Best Six Sigma approach and will have the best chance of success within the company.

Dear SJ Thanks !

Some queries ....

1. Can it become six sigma GB/BB project ??

2. I have gone through GB - DMADV process at GE and BB-DMAIC process at Benchmark. So if I have to use DMADV approach which one you are suggesting ,  I mean GB /  BB level ? Also I do not know the difference between DMADV - GB & BB levels.

Thanks again,

Manik

 

 

Dear Manik,

There is a gray area between GB and BB projects. Usually, a project is called a GB project when the scope is limited, the impact of the project is limited to say within a functional area, the benefits are small, and the project duration is also rather small (couple of months). Otherwise, it would be a BB project.

The methodology and tools used are rather similar between GB and BB. Though, a BB may use slightly more advanced tools to attack complex issues. In your case, looks like the scope is rather large - could impact multiple departments / functions / people. Hence, it looks like a BB project.

I am not sure of the content of your GE GB DMADV training. If you share the topics that were covered in your GB DMADV, I can let you know what additional material is covered in BB DMADV class.

Best Regards,

SJ