Have a look at USPS (United States Postal Service) to get an idea about Six Sigma action in government organizations

http://www.usps.com/...NetworkPlan.pdf

You can search for Six Sigma in this document and you shall see how they are using the methodologies.

The Strategic Plan guides the initiatives.

http://www.usps.com/...10/chp2_010.htm

Any comments?

 

Would like to share one of my experience of working with a government agency on an improvement initiative. It is actually a first hand experience of building the blocks necessary for launching a six sigma initiative in one of the governemnt agencies in Dubai. It was in governments Roads and Transport Authority.

I firmly believe that when it comes to government a pre-requisite for launching a six sigma initiative is doing the ground work thorougly. Therefore, as a first step there we first defined the services that were offered to various agencies by the Roads and Transport Authority. These services were in the domains of Information Technology, HR, Finance , Procurement & Contracts. The Service Levels to be provided were agreed between the RTA and its agencies and a governance matrix was prepared for those. In the first phase 60 services were identified out of which 25 were critical. Next step was to define and map the processes that were delivering these services. KPIs were defined for each of these processes. These KPIs were identified and were linked to the corresponding Service Level that was agreed with each of the agency. Thus , in short each SLA was linked to the KPIs of the processes. Monitoring & tracking mechanisms for these KPIs were put in place. In gist, this ended up linking the Service Management with BPM (Business Process Management). This had an impact of creating the culture of metrics management in the organization which paved the way for a more effiecient and effective launching of a six sigma initiative.

It was infact an arduous task with challenges at each stage. I just tried to narrate a brief story above.

Questions and comments are welcome!

To go through feedbacks from participants from Government establishments click here

Hello All,

Have a look at some developments in Six Sigma implementation at US Army through links shown below:

• http://www.armyobt.army.mil/about-continuous-process-improvement.html
  

• http://www.armyobt.army.mil/news-process-improvement-specialists.html
  

• http://www.army.mil/-news/2010/03/26/36470-process-improvement-specialists-earn-lss-master-black-belt-certification/index.html
  

Regards,

VK