Six Sigma In It Hardware

IT Hardware

IT hardware Industry has been upwardly mobile over the past decade with quick penetration of products like PCs, Notebooks, Notepads, Laptops in the Industry as well as the households. Growth is again fraught with challenges because as the customer base grows and new competitors emerge there is a dire need for the companies in this sector to innovate, maintain margins and enhance customer satisfaction. The pressure is all the bit more because it is a price sensitive sector. Given this scenario Lean Six Sigma is naturally applicable in the industry as the need is to strengthen, optimize and improve all processes that impact margins, customer satisfaction as well as innovation. Some of the areas of Six Sigma application are:

• Improving the value perception of Products
  
• Reducing the number of defective products
  
• Reducing the warranty costs
  
• Quick resolution of customer complaints
  
• Enhancing Innovation capabilities by improving related
  

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