(READ THRU FOR MY QUERY AT THE END)

Medical transcription is the conversion of voice files dictated by medical professionals, into electronic data files (TEXT) in a prescribed format.

The severe time constraints placed on the medical fraternity during peak times and the concurrent documentation overload gave rise to the evolution of medical transcription as a separate function, supporting the core activities of healthcare.

Data transcribed is in Black & White which itself is evident about Quality, hence making the process of Medical Transcripition Quality Sensitive.

Here, factors like below average aptitude or untrained Medical transcribers (both QA & editors) are responsible for Quality below 99% (standard expected by offshore clients).

Above being the case, can SIX SIGMA bring up the quality standards to a constant level into organizations involved in Medical Transcription business?

Hi Sumit,

It seems from your post that the reasons are known "below average aptitude or untrained Medical transcribers (both QA & editors) are responsible"

If the cause is known, one can focus on finding solutions (using I phase techniques of DMAIC). A Six Sigma project (DMAIC) may not be needed, however Six Sigma techniques (as presented in I phase and C phase) can be used.