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AI News from ET - Ticketless Future with AI: Atlassian’s Shamik Sharma on The Next Era of Frictionless Service and Secure Workflows

Vishwadeep Khatri
in AI News & Two Lenses

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For teams gathering at Atlassian Team on Tour Bengaluru, Shamik Sharma’s message was both pragmatic and ambitious. AI is already delivering “way over 50% resolution rates” on some service workloads, yet the true prize lies in redesigning work so that “a ticket never needs to get created,” security becomes a “productivity tool,” and agents are orchestrated as thoughtfully as people. Here are the key takeaways.

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