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AI News from ET - India’s GCCs turn key testing ground for agentic AI ideas

Vishwadeep Khatri
in AI News & Two Lenses

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India’s global capability centres (GCCs) are rapidly adopting agentic AI, shifting from cost-focused hubs to innovation and product engineering centres. Investments in AI, talent upskilling, and automation are driving live deployments in various sectors. As a result, attrition has dropped and remains at 9-13%. Long-term innovation mandates and internal mobility pathways have further improved retention in AI and digital roles.

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