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AI News from ET - From hype to impact: How AI and human collaboration are redefining customer experience

Vishwadeep Khatri
in AI News & Two Lenses

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Companies are adopting Artificial Intelligence to improve customer experience. Many struggle with implementation. Ozonetel's Chaitanya Chokkareddy explains AI-human collaboration. He suggests integrating AI across workflows. Companies should map AI to specific outcomes. Human touch remains crucial for complex issues. AI should handle routine tasks. By 2026, customer-centric design will be key. Trust, transparency, and continuous learning are important.

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