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AI News from ET - AI shakes up the call centre industry, but some tasks are still better left to the humans

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AI is transforming call centres by reducing monotonous tasks, improving customer service and easing agent workloads. While some jobs are lost, humans remain essential for complex issues. Companies like Tesla, Klarna, and Bank of America are blending AI with human support, aiming to phase out outdated IVR systems for smoother experiences.

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