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AI News from ET - HCLTech and Microsoft expand partnership to transform contact centres with generative AI and cloud-based solutions

Vishwadeep Khatri
in AI News & Two Lenses

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HCLTech is enhancing its partnership with Microsoft to improve customer service using generative AI and cloud solutions. They will integrate Nuance's services into their offerings and adopt Microsoft Dynamics 365 Contact Center. This move will leverage AI for better customer interactions and service outcomes, positioning HCLTech at the forefront of AI-driven transformation.

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