We have a process where work was insourced from vendors and we recruited fresh staff to perform task, now we see that the backlog which was averaging to 100 with 

vendor is not averaging to 300, how do we address this situation

Hello Harini

 

You can potentially check for the below things

 

1. Volume spike post insourcing the work from vendor

2. Dip in the average handling time (or processing time) post insourcing

3. Learning curve of the team

4. Change in the complexity of the work or the mix of simple vs complex tasks post insourcing

5. Seasonal or cyclical nature of work resulting is higher backlog in certain months which average out for the whole year.

 

Regards

Mayank Gupta