March 5, 20242 yr 1. Insurance Claims processing center operates on 2 shifts. Each shifts is 8 hours, All Operators get one 30 minute and two 15- Minute breaks within their shifts. The Processing center averages 336 customer claims proceed per day. Calculate TAKT Time. i calculated this Available Time- Shift time- Break Time ( 8*2*60)- ( 30+15+15)* 2 = 840 Minutes Customer Demand= 336 Claims TAKT Time would be = 840/336= 2.5 Per Claim. Please suggest if this is correct solution.
March 31, 20242 yr Hello Dheeraj, Your calculation is spot on. The Takt Time indeed works out to be 2.5 minutes. Just remember to specify the unit of time (like minutes, seconds, etc.) when mentioning Takt Time. Adding "per claim" or "per unit" afterwards is unnecessary.
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