Jump to content
Sign in to follow this  
Vishwadeep Khatri

Top Management Priorities

Recommended Posts

I have come across a really important question forBBs/ MBBs 


- We all know that Black Belts/ MBBs want to be trusted. Trust is built in a company by demonstration of competence. 

- Our competence should link with what top leaders are concerned about. We need to link with what gives sleepless nights to absolute top guys (CXO team). 

- Among top guys there are a few who are the biggest influencers in the direction for management. Typically we know who those people are and what they are trying to drive. 


- I asked many BB/MBBs to think what is the top focus area of the key influencer in your organisation and mention the focus area here. This would help us to think what direction should Black Belts/MBBs take. 


We got the following list in some time (See message below)

Share this post


Link to post
Share on other sites

For this question, I got 50 plus responses. They are here - 

 

  1. Product mix has been the top challenge in one client organisation of ours. What should be the ratio of products A, B, C, D, E in geographies V, W, X, Y, Z?
  2. Timely deliveries is the biggest concern for another e-commerce client of ours. People cancel orders in large numbers if deliveries don’t happen in a 4 hour window. The business is based on on-site impulse buying.
  3. Cash flow is the killer at another place. They are hard pressed to pay salaries and to pay vendors on time month after month.
  4. Increasing ROI. Maximising returns is one of the biggest focus points
  5. Optimum utilisations of resources - Resources like manpower , assets . Companies have lots added over years and not able to assess if its used well
  6. Reduction of operational cost
  7. Lowering of Variable Overhead Costs
  8. Increasing Market penetration and establishing a market share .managing the competition
  9. Improving cash flow
    and to maintain clean boom of account from both our and customer end.F&A domain
  10. Risk reduction and regulatory compliance while not increasing cost of operations
  11. Reduction in Manpower cost from matured processes thru non intrusive (non tech) interventions
  12. Activated revenue (not promised or agreed revenue) is the top focus area of another client. They count activated revenue as revenue realised in account quarter by quarter. The growth targets are highly ambitious and most people in the org are fully aligned towards this goal.
  13. Demand and capacity  prediction in uncertain market
  14. One of our clients focuses on minimising penalties. Growth is good and is not a concern. Complaints lead to reimbursement of damages in this financial company. They are super concerned about penalties as this area can result in closure of business.
  15. Improving market share: auto-ancillary suppliers are facing a bust these days owing to low demand.. However many bosses (that I know of) say that they still have the same market share.. So if demand rises tomorrow, business would be proportional.
  16. Employees’ health (fear of Covid-19): precautionary measures and tactical steps
  17. Outsourcing benefit calibration
  18. insourcing. Using technology interventions
  19. increasing productivity  using RPA 
  20. use of ML & AI and move from transactional process to stratagic decisions process
  21. enhanced customer. Experience through design thinking
  22. al a carte customer service with brand product mix (particular to DTH , TELECOM, hotel's and hospitality)
  23. Demand and capacity  prediction in uncertain market
  24. People Dependancy since in old Indian companies people don't share knowledge due to fear of losing importance/ job
  25. Future focus.investments of today or technology will they be of use in future. Is our business model sustainable in future
  26. Reinforce Brand image.
  27. Identify & target new market for growth
  28. Enhanced customer experience through digitalization, adding interface for self service
  29. Whether new products launched are the top priority requirement of the customer
  30. Providing value added business solutions to customers & partners.
  31. Cutting down baseline costs and increasing top line revenue by either  process improvements or innovation using latest technologies
  32. Effective measurement of productivity and justification for the resources at hand. Thereby transparent performance evaluation.
  33. Reduction in end to end cycle time
  34. who is our customers and what they actually want
  35. How Opex can contribute to top line ( we have lot of initiatives to reduce cost)
  36. Quick capitalization of new equipment/processes
  37. How changes in demand can be accomodated,  Both sudden high demand.. And sudden low
  38. Impact on cash flow and reducing cost
  39. How employee turnover can be reduced.. Moreso.. How new talent can quickly give results
  40. Allocation of funds in different aspects of the business. Working capital management
  41. How do i shift from pyramid type human resources to hourglass
  42. Being an NBFC we are highly regulated and there r huge penalties for non compliance.  Hence 100% compliance is top target i.e. zero audit points
  43. Being Cost competitive, by VAVE idea generation and implementation
  44. Supply chain rationalization
  45. Enhancing Customer experience
  46. Have the projects actually achieved the RoI they promised?
  47. Less noise from customer and reduce Cost of delivery to improve margin
  48. Reducing lead time from product conceptualisation to product launch in market
  49. Logistics cost optimization
  50. Delivering flawless launch quality of new products

 

 

Share this post


Link to post
Share on other sites

Grouping them here - 

 

Marketing Management + Operations Management 

  1. Product mix has been the top challenge in one client organisation of ours. What should be the ratio of products A, B, C, D, E in geographies V, W, X, Y, Z?
  2. Demand and capacity  prediction in uncertain market
  3. al a carte customer service with brand product mix (particular to DTH , TELECOM, hotel's and hospitality)
  4. Demand and capacity  prediction in uncertain market

 

New Product Development/ Product Management

  1. Reducing lead time from product conceptualisation to product launch in market
  2. Delivering flawless launch quality of new products
  3. Being Cost competitive, by VAVE idea generation and implementation

 

Deliveries/ Supply Chain

  1. Timely deliveries is the biggest concern for another e-commerce client of ours. People cancel orders in large numbers if deliveries don’t happen in a 4 hour window. The business is based on on-site impulse buying.
  2. Logistics cost optimization
  3. Supply chain rationalization
  4. Less noise from customer and reduce Cost of delivery to improve margin

 

Finance

  1. Cash flow is the killer at another place. They are hard pressed to pay salaries and to pay vendors on time month after month.
  2. Increasing ROI. Maximising returns is one of the biggest focus points
  3. Optimum utilisations of resources - Resources like manpower , assets . Companies have lots added over years and not able to assess if its used well
  4. Reduction of operational cost
  5. Lowering of Variable Overhead Costs
  6. Improving cash flow and to maintain clean boom of account from both our and customer end.F&A domain
  7. Reduction in Manpower cost from matured processes thru non intrusive (non tech) interventions
  8. Outsourcing benefit calibration
  9. Future focus.investments of today or technology will they be of use in future. Is our business model sustainable in future
  10. Impact on cash flow and reducing cost
  11. Allocation of funds in different aspects of the business. Working capital management
  12. Have the projects actually achieved the RoI they promised?
  13. Top management wants higher profits and customer retention. 

  14. Minimize their corporate taxes

 

Marketing

  1. Increasing Market penetration and establishing a market share .managing the competition.
  2. Activated revenue (not promised or agreed revenue) is the top focus area of another client. They count activated revenue as revenue realised in account quarter by quarter. The growth targets are highly ambitious and most people in the org are fully aligned towards this goal.
  3. Improving market share: auto-ancillary suppliers are facing a bust these days owing to low demand.. However many bosses (that I know of) say that they still have the same market share.. So if demand rises tomorrow, business would be proportional.
  4. enhanced customer. Experience through design thinking
  5. Reinforce Brand image.
  6. Identify & target new market for growth
  7. Enhanced customer experience through digitalization, adding interface for self service
  8. Whether new products launched are the top priority requirement of the customer
  9. Providing value added business solutions to customers & partners.
  10. who is our customers and what they actually want
  11. Enhancing Customer experience
  12. How Opex can contribute to top line ( we have lot of initiatives to reduce cost)
  13. They want innovation to diversify  their business and grow on revenue and marketshare. 

 

Legal/ Compliance/ Ragulatory

  1. Risk reduction and regulatory compliance while not increasing cost of operations
  2. One of our clients focuses on minimising penalties. Growth is good and is not a concern. Complaints lead to reimbursement of damages in this financial company. They are super concerned about penalties as this area can result in closure of business.
  3. Being an NBFC we are highly regulated and there r huge penalties for non compliance.  Hence 100% compliance is top target i.e. zero audit points

 

Health and Safety 

  1. Employees’ health (fear of Covid-19): precautionary measures and tactical steps

 

Technology + Operations

  1. insourcing. Using technology interventions
  2. increasing productivity  using RPA 
  3. use of ML & AI and move from transactional process to stratagic decisions process

 

Operations/ Knowledge Management/ HR

  1. People Dependancy since in old Indian companies people don't share knowledge due to fear of losing importance/ job
  2. Effective measurement of productivity and justification for the resources at hand. Thereby transparent performance evaluation.
  3. Reduction in end to end cycle time
  4. Quick capitalization of new equipment/processes
  5. How changes in demand can be accomodated,  Both sudden high demand.. And sudden low
  6. How employee turnover can be reduced.. Moreso.. How new talent can quickly give results
  7. How do i shift from pyramid type human resources to hourglass

 

Cross Functional

  1. Cutting down baseline costs and increasing top line revenue by either  process improvements or innovation using latest technologies

Share this post


Link to post
Share on other sites

I can create examples or have discussions in the following areas - 

 

Orange text shows example and discussion (Green text shows the related MBB competency)

 

 

Common Leadership Priorities as shared by Black Belts and MBBs


Marketing/Sales

 

  1. Increasing Market penetration and establishing a market share .managing the competition - Example - Digital marketing advertising effectiveness (BME)
  2. Activated revenue (not promised or agreed revenue) is the top focus area of another client. They count activated revenue as revenue realised in account quarter by quarter. The growth targets are highly ambitious and most people in the org are fully aligned towards this goal. Example - Improving lead generation and conversion. (BME, C&I)
  3. Improving market share: auto-ancillary suppliers are facing a bust these days owing to low demand.. However many bosses (that I know of) say that they still have the same market share.. So if demand rises tomorrow, business would be proportional - Discussion - Capturing VOC using Kano model (ECIL)
  4. enhanced customer. Experience through design thinking - Discussion - DFSS
  5. Reinforce Brand image 
  6. Identify & target new market for growth - Discussion - Decide which markets or which customer segments to enter (BME)
  7. Enhanced customer experience through digitalization, adding interface for self service - Discussion - New digitization, IT component,  App development, Automation (ECIL)
  8. Whether new products launched are the top priority requirement of the customer - Discussion - Kano, QFD as part of DFSS 
  9. Providing value added business solutions to customers & partners - Example - Product life cycle management
  10. who is our customers and what they actually want - Discussion - Survey and research methods (BA, BME)
  11. Enhancing Customer experience. Example - Mystery shopping 
  12. How Opex can contribute to top line ( we have lot of initiatives to reduce cost) - Examples of few applications in sales (BME)
  13. They want innovation to diversify  their business and grow on revenue and marketshare. - Example - Creativity and Innovation (C&I)

 

Marketing/ Sales + Operations

 

  1. Product mix - What should be the ratio of products A, B, C, D, E in geographies V, W, X, Y, Z? Example - Product mix optimization (BME)
  2. Demand and capacity  prediction in uncertain market - Discussion - Two approaches ot predictions (BVA) 
  3. al a carte customer service with brand product mix (particular to DTH , TELECOM, hotel's and hospitality) - Discussion - Adding service components (BME)
  4. Demand and capacity  prediction in uncertain market - Discussion - Two approaches ot predictions (BVA) 

 

New Product Development

 

  1. Reducing lead time from product conceptualisation to product launch in market - Example - Rapid DFSS (LPLG)
  2. Delivering flawless launch quality of new products - Example - DFSS
  3. Being Cost competitive, by VAVE idea generation and implementation - Example - Product Tear Down

 

Supply Chain/ Delivery

 

  1. Timely deliveries is the biggest concern for another e-commerce client of ours. People cancel orders in large numbers if deliveries don’t happen in a 4 hour window. The business is based on on-site impulse buying. Example - Creativity and Innovation (C&I)
  2. Logistics cost optimization - Example - logistics modelling (BME)
  3. Supply chain rationalization 
  4. Less noise from customer and reduce Cost of delivery to improve margin - Example - Cost of delivery (LPLG)

 

Finance

  1. Cash flow is the killer at another place. They are hard pressed to pay salaries and to pay vendors on time month after month. Discussion - Improving cashflow (BVA, LPLG)
  2. Increasing ROI. Maximising returns is one of the biggest focus points - Discussion Increasing ROI (BVA)
  3. Optimum utilisations of resources - Resources like manpower , assets . Companies have lots added over years and not able to assess if its used well - Discussion Increasing ROI (BVA)
  4. Reduction of operational cost - Discussion Decreasing Operational Cost (BVA)
  5. Lowering of Variable Overhead Costs - Discussion Decreasing Operational Cost (BVA)
  6. Improving cash flow and to maintain clean boom of account from both our and customer end.F&A domain - Discussion - Improving cashflow (BVA)
  7. Reduction in Manpower cost from matured processes thru non intrusive (non tech) interventions - Discussion RPA impact on profitability (RPA)
  8. Outsourcing benefit calibration - Financials of Outsourcing (BVA)
  9. Future focus.investments of today or technology will they be of use in future. Is our business model sustainable in future 
  10. Impact on cash flow and reducing cost - Discussion - Improving cashflow (BVA)
  11. Allocation of funds in different aspects of the business. Working capital management
  12. Have the projects actually achieved the RoI they promised? - Discussion - ROI realization (BVA)
  13. Top management wants higher profits and customer retention. - Discussion - Customer retention

  14. Minimize their corporate taxes 

 

Legal/ Compliance/ Regulatory

 

  1. Risk reduction and regulatory compliance while not increasing cost of operations - Example - regulatory risk (ECIL, LPLG)
  2. One of our clients focuses on minimising penalties. Growth is good and is not a concern. Complaints lead to reimbursement of damages in this financial company. They are super concerned about penalties as this area can result in closure of business - Example - regulatory risk (ECIL, LPLG)
  3. Being an NBFC we are highly regulated and there r huge penalties for non compliance.  Hence 100% compliance is top target i.e. zero audit points - Example - regulatory risk(ECIL, LPLG)

 

Health and Safety

  1. Employees’ health (fear of Covid-19): precautionary measures and tactical steps

 

Technology + Ops

  1. insourcing. Using technology interventions - Example - Insourcing
  2. increasing productivity  using RPA - Example - Aspects around RPA (RPA)
  3. use of ML & AI and move from transactional process to stratagic decisions process - Example - Strategic decision making (AHP)

 

Operations/ Knowledge Management/ HR

  1. People Dependancy since in old Indian companies people don't share knowledge due to fear of losing importance/ job - Example - Knowledge Management (ECIL)
  2. Effective measurement of productivity and justification for the resources at hand. Thereby transparent performance evaluation. - Discussion - Performance evaluation (BVA, ECIL)
  3. Reduction in end to end cycle time - Example - finding better focus area through mapping methods (BME, LPLG)
  4. Quick capitalization of new equipment/processes 
  5. How changes in demand can be accomodated,  Both sudden high demand.. And sudden low - Approaches to demand management (BVA,LPLG)
  6. How employee turnover can be reduced.. More so.. How new talent can quickly give results - Discussion - Faster learning curve (C&I)
  7. How do i shift from pyramid type human resources to hourglass - Example - Self performing teams (ECIL)

 

Multi Functional

  1. Cutting down baseline costs and increasing top line revenue by either  process improvements or innovation using latest technologies (ECIL)

 

Share this post


Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Loading...
Sign in to follow this  

  • Who's Online (See full list)

    There are no registered users currently online

  • Forum Statistics

    • Total Topics
      2,824
    • Total Posts
      14,273
  • Member Statistics

    • Total Members
      54,897
    • Most Online
      888

    Newest Member
    OSRSgoldgame
    Joined
×
×
  • Create New...