January 29, 201412 yr With respect to complex process improvement projects - One argument goes like this - "Most of the times, it is not difficult to find a solution to a problem. The most difficult part is nailing the root cause. If the root cause is unclear or misunderstood, the attempts at solution do not work; it just seems that the solution is so hard to find. However, if the root cause is understood precisely, the solution shall just come and sit on your lap. (or you will know soon that there is no solution if the root cause is absolutely out of your span of control)". Another argument goes like this - "In most projects, the root cause of problems are found spending lesser time and effort. It is the sustainable solution that is tough to find. One needs to try various alternative solutions and this means some sort of trials/ pilots/ benchmarking/ brainstorming/ simulations are needed. More energy therefore needs to spent in evaluating alternative solutions so that we choose nothing but the best" If you dig into your experience and think hard on this, which point of view would you support over the other?
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