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Posted

"Lean Six Sigma is a business improvement methodology that maximizes shareholder value by achieving the fastest rate of improvement in customer satisfaction, cost, quality, process speed, and invested capital"


 


If you carry out a google search with the above text, you shall find more than 1000 recent web results highlighting the same language. The world has acceptable this as the modern definition. 


Posted

Value is different from Quality. The focus of Lean Six Sigma is on Value! The difference can be understood by looking at how American Customer Satisfaction Index is calculated. 


 


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Value considers the investment w.r.t deliverable and not just the happiness derived by consuming/ experiencing the product/service. The key point, again, is that Lean Six Sigma, is not about Quality but about Value (which leads to satisfaction, loyalty, repeats and referrals)


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