Hello Everyone,

Currently I'm driving various Small Improvement Projects through A3 in my organisation. Most of them are either in Improve or Ctrl phase. Would like to invite your views on what should be the appropriate time for conducting Rewards and Recognition?

Ideally I should wait for sustenance/ control phase to showcase the desired targeted results however the confusion is for how long I should wait for this period to get over as the I feel this period might discharge the energy levels/ momentum gained on the floor.

Yet another thought is can this R&R be done at implementation or Improve phase itself after appropriately vetting the reasons for actionables which will further enhance and motivate my team for doing the good work or will it be too early to celebrate?

Suggestions pls....

Shalini,

I feel Rewards and Recognition may be considered in control phase, where the improvements become stable for a review period. This will also ensure sustainance of project benefits. The review period may depend on the overall project duration, say 1 month for a 5-6 months project, 15 days for a 3 months short duration project.( thumb rule: Period equivalent to average time of a DMAIC Phase).

Regards,

Sandesh

To my mind Carrot should be introduced in the improvement phase. This will work as a catalyst for change and should be continued so that the result is sustained.

 

Hi Shalini,

Eventhough implementation of R&R at improve phase may show some improvement, it may thrash the objective of R&R.  It would reduce the morale of the employees since there could be some more changes in the process and methodology. So it would be difficult to justify the performence from either end.

It shall be implemented at Control phase then only R&R will start to harvest the real fruits.

Regards,

Thinakaran

 

Thanks everyone for giving valuable inputs.

As aptly said by each one of you, that it should be conducted on a bigger scale at the end of control phase, I completely agree.

However, as Tushar and Mani has mentioned that we may have small and medium celeberations in bewtween.

Let me share how i did this. Recently I conducted a contest in which some screening was done based on the kind of work that has gone into each projects and did some branding around which made participants feel proud and lucky to be a part of the contest. Next week organising a floor walk by their country business head and Quality head to have a look at the work done by project leaders. All this is practically helping me in keeping the motivation and excitement of PLs high.

By the end of this visit, their control phase will be over and will organise a detailed celeberation event (final R&R).

Regards,

 

Hi All,

Even if we consider the 8D problem solving approach, the 8th "D" is Recognition... thats after the control phase...

D0 - Prepare for the Ford Global 8D Process

D1 - Establish Team

D2 - Describe the Problem

D3 - Develop Interim Containment Action (ICA)

D4 - Define and Verify Root Cause and Escape Point

D5 - Choose and Verify Permanent Corrective Actions (PCAs) for Root Cause and Escape Point

D6 - Implement and Validate Permanent Corrective Actions (PCAs)

D7 - Prevent Recurrence

D8 - Recognize Team and Individual Contributions

But recognising the efforts made at any stage of the projects can be through a high level of encouragement like offsite meeting in a hotel, a dinner outside etc.. this will improve the involvement of individuals in the project...

Ramabadran