Hi, I welcome Vikram's view on companywide Six Sigma Calculations & would like to share my opinion on one of the points raised. No doubt, in today's competitive world, customer requirements are really squeezing at a brisk pace, which is a great challege for all the industries especially the Service Industry. Basis the capabilty of our Critical Processes, no doubt we can figure our company's Six Sigma Level, but it should be supported by a protocol, wherein the dynamics of changing customer requirements are taken care of. Moreover, one needs to study the way few Six Sigma pioneer Industries have projected themselves on the highs of Sigma Level i.e. MOTOROLA, Wipro etc. Your feedbacks are welcome. Regards, Naveen Pilania