Mr. Ramasami, This book is specifically for service industry. Any way are organising a workshop cum Training programme on Six Sigma Green Belt during 4-7th Sep,09 in Durgapur, Kolkata. Specific case study on healthcare . Any one have interest may join us.
Mr. Ramaswami , Probably , I may help you , by suggesting a book: Quality Management " by K. Bedi, OUP. by the by , you are working in which hospital ? I am also in the same field. Thanks.
Hi ! Pooja , Thank you for your reply. Its nice that you got the Green Belt. Congrats !!. Can you suggest some area in hospital where we can apply Sig sigma ? What are the steps ? Thanks.