Viola De Jesus

Hi Sudhir, I would suggest that you establish an escalation process for issue resolution. This process should classify issues according to impact/risk, transational to strategic. Thus, depending on the nature of the issue, it is addressed to the appropriate level in your team or the organization. The escalation process should also define a reasonable response time to an issue. When it is not resolved within this period, an issue automatically escalates to the next level and thus gets more visibility and hopefully more urgent action or response. As a temporary option, a HelpDesk may be set up to immediately address influx of issues, while process improvements are being established. At the end of the day, the more sustaining solution is to address the recurring issues at its root causes. regards