Laurence Ranjit Raj
Lean Six Sigma Black Belt
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Hi Anish, Hope you are able to resolve your query... Is you process outbound or inbound?
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Hi Shyamal, I work in a similar condition, the way i was able to manage the situation is as below:- (1) Using excel VBA we designed a form where users can input their data & the moment the first field is entered the processing time starts & the moment we hit on save/finish we have the end time captured. (2) All backend data can be saved on a shared drive where no one can easily access Note: APT - Average Processing Time can be the best metric in this situation to track ones performance. OR You can also use UPH - Units per hour Regards, LR
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Hi SJ, I am new to six sigma, just posted my thouhgts on the this question, please provide your comments on the same:- A product or service that has a value of 9.999 will be termed good (in-spec) while a value of 10.001 will be termed as bad (defect). In reality, both these products will probably operate very similarly or will probably be indistinguishable by the customer. It is better to have our control limits fixed so that we may take an action when we are going beyond the control limit rather than taking a call on the spec limit as it may be a very thin line. Regards, LR