Hi Fowzieh, Just to add up on the discussion. We do LEAN , Process improvement projects in our Organisation ona large scale. Adding a example: After you complete 5 y...and drill down to 3-4 root causes , your next step would be to create a pareto analysis and find out what are the major pain areas which are statistically significant. SJ- Kindly correct me if I am wrong, Since you are the my GURU. Regards, Abhijit