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About mainak.kanjilal

  • Rank
    Manager Customer Services

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  • Company
    British Council
  • Designation
    Manager Customer Services
  1. Hi Surendranath, Six Sigma can be applied to any organization which depends on processes.Aviation is hugely processed dependent and error tolerance for 90 percent of the processes stands at zero.Keeping that in mind a few application areas for Six Sigma in aviation would be TAT calculation for turnaround flights. Waiting time at the check-in counters, Ticketing counters, Security checks can be observed and SPC can be applied to control these critical to time processes. TAT for cargo+baggage loading and offloading. TAT for catering loading and offloading
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