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Rahul Chand

Lean Six Sigma Green Belt

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Everything posted by Rahul Chand

  1. Project on improving HR (Resolution rate)

    Rahul Chand posted a topic in General Discussions
    Hi Team, I wish to run a project to improve HR(Resolution rate) in BPO. While I am still in the Define phase, struggling on how to proceed. Here, The HR is affected by FCR. In the Process, HR and FCR are 2 different KPIs. How would I go ahead and identify CTQs? Or shall I go ahead and run a project on FCR instead? **Help will be appreciated.

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