Dear Sir, I am working on project related to patient satisfaction ( IP,OP and Diagnostic Services )using guest relations data for patient satisfaction my main focus is on Benchmark. Iwas going through all the papers literature and final found your emailids, I would really appreciate if you can help me out in sharing information regatind the National or international Benchmark defined for IP,OP and Diagnostic patient satisfaction levels I would be thankful to you for this help What is the standard Bench mark recommended for national level in India and international level for IP,OP and Diagnostic patient satisfaction level thanks and regards Vaseem khan Analyst