Lasting process change - What is your best advice towards sustenance of process change?

 Kaushik Jadhao

 Continuous Monitoring. Targets should aim for "best in class", with step wise improvements in processes, similarly new  business  requirements will define new CTQ's. Improvements or changes to processes should never cease.

 Craig Lester 

 I agree with Kaushik Jadhao - Continuous monitoring however, I will add that you must remain engaged with the process  stakeholders. This is a must. There should be no 'One and Done' efforts in anything - ever. The best systems and or processes  will  begin to degrade as soon as we step away.

 Vishwadeep Khatri

 Thanks for your responses. I would say - A dynamic monitoring system that gets stricter when process develops a slack and  gets  a bit  linient when process performs excellently. When would you say is the right time to remove monitoring from a well  performing process?

 Craig Lester

 I wouldn't completely remove the process performance monitor. I would tailor the monitor to key steps (pay points) of the  process.  Over a period of time, a process may degrade and if we do not keep our 'finger on the pulse' of the process, we may  lose the gains  that we worked so hard to achieve.

 PRASHANT VASHISTHA

 It has to be ingrained at the culture level. Develop a sense of ownership for the process. Am seeing this from leadership view  and  not operations view.

 PRASHANT VASHISTHA

 I agree with all my learned friends about the need for monitoring.                                                                                           

 Haresh Hiranandani

 I have a different view. Monitoring a process change for sustenance is a complete NVA as first time right principle should be  built  in the process change rather than post its implementation. Today we have NLP AI which learns and changes process as  per  previous learnings and ensures process improvement. Why would anyone want to sustain a process change when the  dynamics  around it are ever evolving, just a view.

Craig Lester

 Haresh - For me, I was speaking to monitoring the process performance after the improvement change has been made. The  improvement change may be related to more than just first time quality. When I establish pay point I use OEE such that I have  an  ongoing report card for process availability, first time quality, and productivity. While some processes have natural  language  processing (NLP) or artificial intelligence (AI) capabilities many do not and the cost to have this technology  throughout the  process (necessary if / when the constraint moves to another area) is often cost prohibitive.

 To your point - I agree that monitoring process performance as it relates to FTQ only would be NVA.