July 9, 201312 yr In problem-solving methodologies, identifying potential causes is a crucial step between process mapping and data collection and analysis. It involves the best available process knowledge, as well as creativity. Creativity and team management tools, more often employed for solution finding than for root cause finding, can generate deep understanding of the process mechanics and help the team prepare for the distilling and data-based validation of the essential few root causes of a problem. Read full article @ http://www.isixsigma.com/tools-templates/brainstorming/teamwork-and-creativity-help-identify-root-causes/
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