How to start the six sigma process in supermarkets. kindly suggest the key points to initiate the project.

Six Sigma is all about reducing variation, reducing defects, and improving customer satisfaction. All businesses are made of processes - hiring process, ordering process, inventory management process, etc. All processes have variation - it is not possible to have a single process with no variation in it. There is bound to be some variation - however small. The key question is - is this variation bigger than what your customers and/or business stakeholders can tolerate?

 

So, identify the key processes, identify the amount of variation you currently see in these processes, indentify the amount of variation your customers can tolerance. Once you have this data, you will be able to point to projects that could benefit from Six Sigma.

 

There are other threads in this group that talk about initiating projects - please do a search: One such search is found below:

http://forum.benchmarksixsigma.com/forum/63-improvement-assignment-support/