How can I implement my six sigma knowledge to do following things in sales

1. to create new customer

2. to increase business

with regards,

kaushik samant

Hi Kaushik,

A detailed description is not possible here due to shortage of time and space but there are many ways in which you can use six sigma knowledge for analyzing sales data in numbers , functions and activities using basic DMAIC model as under

1) Define : Define your Product e.g. Is it a consumer durable product (AC , Washing m/c , Mobile phone , TV, LCD , Soft drink etc ) or industrial products like Pumps, Compressors, Motors, Gensets.

2) Measure : Generate matrix of numbers as under

(A.)Monthly sales in US$ as applicable i.e. cities in India , zone wise (North , East , West , South) , country wise , region wise e.g. Americas, Europe, Middle East , Asia and Ocenia etc.

(B.)Details of number of units of product sold / month to number of customers in (A)

(C.)Details of shipment time from date of receipt of POs to actual delivery to customer.

(D.)Matrix of cost of supply chain logistics.

There can be many more such metrics depending on what is your product.

3) Analyze : You can use Pareto charts to analyze above data and see which 20% regions or customers are giving you 80 % revenues and concentrate on them. At the same time you can also analyze what are unexplored sales areas (new customers)

4) Improve : Depending on the nature and data of your product use appropriate tool in the improvement phase to improve the overall sales process.

If you do above exercise logically you will have a fairly good idea of what needs to be done to increase the sales i.e. add additional capacity , resources , distribution networks, control costs , reduce delivery time. etc. etc.

5) Control : Apply appropriate tool in the control phase to output of data in Improve phase and I am sure you will have a clear picture of the entire sales process that will show you actionable items for increasing business and achieve your set sales goal / target.

Best of luck

Regards

Aniruddha

Dear Sir,

How can i use six sigma in Supply Chain Management transportation of Vehicles.

Vehicles utilisation, load & vehicles run up, etc.

Thanks

Rahul Sole

Thank you very very much Aniruddha