Dr. Kishor Sonawane

Well in my opinion, every organization want to function more efficiently, effectively, and successfully. At times, this involves modifying and improving an existing procedure. In other cases, it entails taking a step back and radically rethinking how the job is done, particularly in light of the latest developments in AI, which provide new approaches to activities that previously required human intervention.
 
When to Improve the Existing Process:
Start by determining whether this procedure still accomplishes its goals but simply needs to be more effective.
If so, conventional techniques of improvement, such as eliminating pointless procedures, cutting down on wait times, and standardizing activities, might be beneficial. Such modifications are beneficial when:
-Although there are delays or inefficiencies, the process is steady.
-Employees are following the procedures, yet the results differ.
-Though the experience might be more seamless, customers are typically happy.
-Though insights are difficult to act upon, data is already being used.
In these situations, we enhance what is currently in place by streamlining operations, educating employees, modifying schedules, or streamlining chores.

When to rethink the Process Using AI:
But sometime, the procedure is outdates, many things are manual, or designed to solve non-existent problems. Simple improvement won't result in significant change in certain situations. We then pose the question: Can AI enable us to radically rethink the way this task is carried out?

Consider rethinking with AI when:
-People devote too much time to commonplace, repetitive jobs.
-Despite producing a large amount of data, the process is not being used efficiently.
-Consumers anticipate quicker, more individualized service that is impossible for people to provide alone.
-The present procedure wasn't created to meet the demands of the modern world years ago.
AI can anticipate human needs, make judgements in real time, automate replies, and recognize patterns that humans would overlook. This has the power to change a process in a way that adds more value as well as making it faster.
AI is capable of making judgements in real time, automating replies, anticipating human needs, and seeing patterns that humans would overlook. In addition to making a process faster, this can fundamentally change it in a way that adds value.
 
An Example:
A hospital could wish to shorten patient wait times. How?
Option-1: Process enhancement might entail quicker check-ins, clearer communication, or improved staff scheduling.
Option-2: Conversely, AI-driven redesign may incorporate systems that prioritize patients according to urgency and historical health data, predictive models to identify busy periods, or virtual assistants to respond to enquiries instantly.
Though they meet distinct needs, both strategies are beneficial.
 
One last observation:
Before taking any action, need apply critical thinking:
-Is this procedure still appropriate?
-Will it make enough of a difference to be improved?
-Or is it time to start over, using AI to help us accomplish things in a more intelligent, contemporary manner?
 
Enhancing and rethinking are methods for different contexts and are not mutually exclusive. Making the correct choice is essential for sustained success.