Conformity Bias is the likelihood of change in opinion or behavior to blend in with the group. It can have a number of effects on decision making in project management:
There can be both positive and negative effects of conformity on decision making in project management, the negative effects outweigh the positive effects:
Positive effects:
· Since the thinking of the team is aligned, it strengthens the unity and collaboration within the team.
· Quick decisions can be made as there is agreement on decisions.
· Helps in reduction of internal conflicts in the team/group.
· Since there is agreement, it ensures compliance of the agreed process without deviation.
Negative Effects:
· The team members are hesitant to share ideas and that could lead to reduction in innovation.
· Conformity could lead to some of the critical risks to be left unnoticed.
· Erroneous decision making, as the decisions might be basis majority in opinion.
· Teams might settle for safe decision, rather than an ideal one.
· Might disregard the requirement of the smaller group, as majority is considered.
How can project managers mitigate these to ensure more independent and effective choices?
· The project managers should make the team comfortable, so that the team can voice their unbiased opinions.
· Anonymous feedback should be taken to get a view of the concerns in the team.
· Should segregate the team in smaller groups, which is appropriate for open discussions and debate.
· People from different departments, external stakeholders etc. should be included in the discussion to get a diverse viewpoint.