Anirud Sinha
Lean Six Sigma Green Belt
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Priority should be 1. Easier 2. Better 3. Faster 4. Cheaper
Easier a process will allow the person (having the skill set as Low) to understand the whole process better and compute the result faster thus reducing the overall turnaround time eventually making the process cheaper. Also easier a process will also increase the productivity (user can do much more transactions in less time) and accuracy ( process is easy to understand and does not require complex processing).
Also if the process is easier then there is no need for the company to hire associates with high skill set and thus saving overall cost.
Giving priority to better over easier may result in the better process being too complex and not easy to understand and require highly skilled labourers to work on the process.
Giving priority to faster over easier and better would result in end product being delivered more quickly however defects/errors will increase as the process may be complex require additional validation or non value adding stages.
From management perspective, "Cheaper" or "Cost-Saving" is the main objective however if "Cheaper" is given the utmost priority then it could result in hiring costly man-power or investing time and money in training the employees whereas in case of easier process, minimal efforts are required to train the employees.
Hence making a process easier would ultimately lead to process being better, faster and cheaper.