IT(Information Technology) is enabling new ways of sourcing technologies and frameworks through Cloud-based operating systems; innovative ways of providing knowledge and services through smart phones; new ways of connecting individuals and groups with social computing platforms; and new ways of interpreting economies and industries and reacting on observations through the potential to crunch insane amounts of data in organisations.
However, it is a two-edged sword.
Simultaneously while offering so many possibilities, the global adoption of IT and networking technology is posing some of the most significant challenges to businesses. It stimulates global competition and increases consumer preferences, pushing businesses in developing economies, in particular, to concentrate on trying to distinguish themselves through better customer service while also trying to cut costs by ‘rightsourcing’ resources to different third-party companies.
The fact is, good client interactions need: integration and personalization; when one considers Apple (which many consider to be the epitome of slick customer service), it’s difficult to say where the boundaries between technology, firmware, facilities, and digital services are drawn. Trying to incorporate and customise goods and services to produce better opportunities while still being a part of an even more fragmented and atomized supply chain is extremely difficult.
It’s a ‘non-trivial’ challenge to resolve the conflict between delivery and integration of core business processes. It would be foolish to attempt it at scale without the help of technology. According to industry research and consultancy, process management practitioners are not sufficiently involved in the IT-dependent programmes that are currently underway to reinvigorate operating processes in organisations. When companies get these programs right, they can add a lot of significance however, many of them are driven by IT experts who have a lot more expertise (and interest) in designing applications than they do in identifying wider issues and strategies for accelerating innovation and change. The outcomes are much more moderate in these situations, and the failure risk is much greater