Given the on-going legislative upheaval within financial services, it’s no wonder that there’s a lot of noise surrounding Operational Excellence. The question on our lips though is this: Is it just noise, or are there real moves towards achieving the excellence the industry says it aspires to?
This year, ahead of Operational Excellence Financial Services Europe in London this December, we decided take a look at the financial sector sample from our survey in isolation to discover if anything particularly interesting was going on in the world of OpEx financial services. Read on to learn what we’ve found…
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