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Kum & Go; Retailers find opportunity in eliminating error

WEST DES MOINES, Iowa — Whether it is called continuous improvement, lean manufacturing or Six Sigma, the basic concept is the same: Find and neutralize the variations–or errors–a company makes on a daily basis that prevent it from operating as efficiently as possible.

Kum & Go LC has practiced Six Sigma for several years, considering it a way to not only deliver a great retail experience to customers, but also to differentiate the West Des Moines, Iowa-based chain of more than 400 locations in 11 states.

See full story on cspnet.com

November 9, 2012   Benchmark Six Sigma
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