If you want to solve problems in your business and see positive results, then start asking the right questions.
How many times have you and your colleagues identified a business critical problem, conducted intense brainstorming sessions, developed a seemingly flawless improvement strategy, and gone forth to execute the plan — only to realize that productivity continued to decline, customer service performance remained stagnate and financial gains were miniscule, at best?
All too often, initiatives like these have a crippling impact on employee morale and customer satisfaction, and reduce confidence in the ability of company leaders to effectively solve critical problems.
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