In this case study, a team strives to improve the recruitment process in a large, fast-moving consumer goods company.
Rising attrition is a common problem across industries. Tight monthly, quarterly and annual objectives leave little room for error when it comes to having the required manpower being available consistently. Unwanted attrition results in two significant challenges for human resources (HR) teams. They must work to continuously:
The case described here uses total quality management (TQM) to address these problems in a large, fast-moving consumer goods company in India. (Note: The details of the process have been condensed and modified for the sake of confidentiality.)