In IT companies, silos refer to the deep domain knowledge that they prefer to keep and not let go. Although this is necessary, but studies have revealed that still almost 68% of the projects fail in providing the estimated results.
Process excellence gets hampered due to the silos, and to remove them here are 3 proven tricks that might be useful.
#1: Customer centric: Managing the business silos comes with understanding the exact needs of the customer. Process excellence can only be achieved if the entire system is focused on driving the process based on the requirements of the customer.
#2: Bringing innovation and removing wastes: Making a process customer centric also means removal of non-value added processes that the customer will not pay for. This removes the excess work and supplies that eventually do not add any revenue.
Also, studying and analyzing historical data is not very useful if the organizations want to bring in a ground breaking progress. The process might improve from what it was in the past, but only being inventive can keep the customers really happy.
#3: Easy access to resources: Organizational barriers in terms of department, role and functional silo, lead to unnecessary disruption. For a cost-effective customer experience, it is a good tactic to have people working in teams.
Training and communication flow will encourage the healthy innovations that will help the promote customer satisfaction.
For achieving process excellence it is important to study the scopes where business silos can be eliminated.silos
See full story on processexcellencenetwork.com