With downsizing of operational staff and fluctuating demand, operations managers have had to improve profitability by pursuing operational excellence (OpEx) strategies. However, a lack of awareness of the pitfalls that can hinder the process have resulted in lackluster results. If operations management keep a few factors in mind, they likely will see better results in their upcoming efforts than historical results would predict.
It has become the common business mantra to “empower employees” and allow teams to lead our operations. This has led to laissez faire management practices within operations and teams. Rather than empowered, teams are left feeling as if they have been given ultimate responsibility without any real authority.