The Food Bank for New York City is the country’s largest anti-hunger charity, feeding about 1.5 million people every year. It leans heavily, as other charities do, on the generosity of businesses, including Target, Bank of America, Delta Air Lines and the New York Yankees. Toyota was also a donor. But then Toyota had a different idea.
Instead of a check, it offered kaizen.
Probably sounds like several executives we know in business as well, eh? But Toyota kept at it, and prevailed. And since then the results have been astounding – or what those of us in the lean world would have expected.