A leading environmental services company provides collection, processing, recycling and disposal of hazardous and non-hazardous materials for industrial and automotive customers. The company has anches all over the United States. The service representatives in these anches carry out services for geographically dispersed customers in their respective territories.
This case study describes how DMAIC (Define, Measure, Analyze, Improve, Control) was used to enhance the feasibility and quality of service routes, thus increasing user satisfaction and return on investment (ROI) on the routing software.
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