Sometimes is difficult to explain the value of business process management. Many times the value appears doubtful; the return on investment (ROI) can’t be attained in the short term. The value of process management can be understood with a simple example of on-boarding process at an organization. The information/data on a business card appears […]

A Fortune 500 company’s DMAIC project focused on the information systems (IS) change-request process. The issue was that the cycle time of change-request was too long and did not meet the customers’ needs. The IS position that managed the change-request process was eliminated thereby doubling the cycle time from 10 days to 20 days. A […]