Operational Excellence: Customer Complaint Management

Technology centric companies like Enterprise Quality Management Software (EQMS), are developing complaint management into strategies to shut the loop on quality management. People’s complaints on unfavorable experiences help in spotting the quality issues. Only then they conveyed back to design, which helps in increasing total quality and decreasing the Cost of Quality. Complaint management helps […]

Benchmarking: 8 Key Areas for Measuring Quality Effectively

Most of the efforts of the organization are focused on evaluating quality within specific supply chain or processes of product development. They also focus solely on results or finished products. A Collaborative Benchmarking study was conducted by APQC. This Collaborative Benchmarking study was performed by using enterprise quality management to drive business value. The purpose […]