In 2010 BT undertook a process excellence project – their aim was to improve efficiency and bring down costs within their legal departments, both internal and external. The project was headed by Chris Fowler, General Counsel, UK Commercial Legal Services at BT.
As with all operational excellence projects, it wasn’t easy, but the hard work paid off – in two years BT have managed to bring costs down by more than 11%.
See full story on processexcellencenetwork.com