Resource utilization is managed using models. These models are created based on multiple influencing variables or factors. The goal is to balance resources – including people and skill levels – to achieve higher service levels, lower costs and other benefits.
Widely used across industries, resource modeling functions as an efficient decision-making tool. Some successful applications include the following:
This article uses a hypothetical case within the field of information technology (IT) to show the mechanics for building these models. The reduction of time to provide a customer with information is the key process output variable, but there are others. The input variables will be discussed using an input-process-output (IPO) diagram and various analytical methods.