Without mastering these seven foundational behavioral skills, even with their heart in the right place, leaders fumble their presence at the gemba and, consequently, feel disappointed by the bottom-line results they get from their lean efforts.
With Lean Thinking, Jim Womack and Dan Jones ushered a true (and rare) revolution in management thinking: To deliver a superior order of performance, leaders should lead from the workplace, the “gemba” to use the lean term (it means real place, real products, real people) and not from the boardroom.
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